Refund Policy for MyRAMSapp Subscriptions
Thank you for choosing MyRAMSapp. We strive to provide our users with a seamless and valuable experience when using our software. Please read our refund policy carefully to understand your rights and obligations regarding refunds for our subscription service.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues: If you experience a technical issue that prevents you from accessing or using our service effectively, and our support team is unable to resolve the issue within 14 days of notification.
- Duplicate Charges: If you are inadvertently charged more than once for the same subscription period.
- Cancellation Within Cooling-Off Period: Under UK consumer protection laws, you are entitled to a 14-day cooling-off period from the date of your initial subscription purchase. During this time, you may request a refund without providing a reason, provided you have not used the service.
2. Non-Refundable Circumstances
Refunds will not be issued for the following:
- Failure to cancel a subscription before the next billing cycle.
- Partial usage of the subscription within a billing cycle.
- Dissatisfaction with features or content after significant usage.
- Non-compliance with the terms and conditions of service.
3. Refund Request Process
To request a refund:
- Email us at support@myramsapp.com with the subject line “Refund Request”.
- Include your account details, purchase confirmation, and a clear explanation of why you are requesting a refund.
- Our support team will review your request and respond within 7 working days.
4. Refund Approval and Processing
If your refund request is approved:
- Refunds will be issued to the original payment method used for the subscription purchase.
- Please allow up to 10 business days for the refund to be processed, depending on your payment provider.
5. Subscription Cancellation
You can cancel your subscription at any time via your account settings. Cancellation will stop any future billing, but you will retain access to the service for the remainder of the paid subscription period.
6. Contact Us
If you have questions about this refund policy or require further assistance, please contact us at:
- Email: support@myramsapp.com
We value your feedback and aim to ensure your satisfaction with MyRAMSapp.com